Emirates and DET launch free training for South African travel professionals

Emirates and DET launch free training for South African travel professionals

The courses are designed to boost participants' career potential while promoting Emirates products and Dubai

Emirates, the Dubai Department of Economy and Tourism (DET) and Association of South African Travel Agents (ASATA) have launched online training courses for new travel professionals.

Using the Dubai Department of Economy and Tourism’s already established Dubai College of Tourism (DCT) online platform, travel professionals in South Africa will have free access to various online courses and training resources to help them develop the skills required to enter the industry or expand their abilities. 

Participants can improve their knowledge of industry systems and processes, and ultimately maximise their career potential and employability.

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Courses start with the fundamentals: understanding the role of a travel agent; gaining familiarity with key industry terminology, and understanding different procedures in relation to travel bookings, from the initial quotation stage through to the time of travel. 

Participants will explore the types of enquiries and proposals common within the industry, alongside developing the skills and knowledge required to prepare quotations, book supplier products and services, and process travel documentation.

The content delivered in the courses uses Dubai as the primary market example when explaining the skills and terms associated with the travel industry value chain. Emirates’ products and services are also utilised to simulate and explain the airline retailing journey and the fundamentals of distribution systems for travel agents. 

In addition to acquiring valuable industry knowledge, professionals gain extensive insight into Dubai as a destination and Emirates products and services

Commenting on the initiative, Emirates regional manager for Southern Africa Afzal Parambil said: “The travel industry in South Africa is slowly regaining momentum and a key driver in building back stronger will be having the right people with the right skills for that much needed reinforcement to develop a more agile and future-proof travel sector. 

"Emirates is proud to do our part and offer courses delivered in partnership with the Dubai College of Tourism and ASATA that will provide significant skills that meet the needs of the sector, offering recognised knowledge and qualifications to develop a solid pool of highly trained, effective travel professionals.”


Association of Southern African Travel Agents CEO Otto de Vries added: “The Association of South African Travel Agents believes that offering free online training courses to existing travel professionals will empower them with essential skills and underscores the commitment to quality education and development within the sector when it comes to selling Dubai. This initiative exemplifies how collaboration can drive progress and equip professionals with the tools to excel in a dynamic industry.”

Upon completion of the courses, participating travel professionals will receive a certificate endorsed by the Association of South African Travel Agents, Emirates and the Dubai College of Tourism.

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