Travelport launches new solution to optimise travel retail experience

Travelport launches new solution to optimise travel retail experience

Smartpoint Cloud provides agents with a more efficient way to sell and service travel

Travelport, a global technology company that powers travel bookings for hundreds of thousands of travel suppliers worldwide, has announced the launch of Smartpoint Cloud on Travelport+. 

The platform will now deliver a more intuitive, efficient way for travel agents to sell travel, while increasing sales of higher-value services for suppliers. 

Through Smartpoint Cloud, agents will be able to easily search, filter, find and create tailored packages to suit every customer type, including fully customisable hotel and flight search options and NDC offers.

Built with the insight that agencies need to train and onboard new agents, the graphical user interface (GUI) on Travelport+ is designed to provide a more user-friendly, simpler experience that speeds up agent workflow.


Agents who prefer to work in a traditional (cryptic) interface can do so. Smartpoint Cloud’s retailing storefront helps agents understand offers and make more informed decisions within the robust offerings of air, hotel, car and rail content available. 

It provides better criteria to allow easy comparisons from any source, including both NDC and traditional air content, side by side. Smartpoint Cloud also helps provide more transparency on offers, enabling agents to have the relevant information for comparison shopping at their fingertips.

In addition, the newly expanded Trip Quote capabilities integrate both GDS and NDC offers, enabling agents to present more customised choices and better service, while offering travellers the ability to more easily compare prices. 

Smartpoint Cloud also enhances exchange capabilities to automate the calculation of accurate exchange costs and reduce errors.

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Commenting on the launch, Travelport chief product and technology officer Tom Kershaw said: “Travel agents are the true retailers of our industry, and launching Smartpoint Cloud on Travelport+ will help our partners to deliver more value to both their clients and suppliers. 

"Like any good tech innovation, these tools are simple to use and tackle key challenges faced by the travel advisor community. Smartpoint Cloud will further personalise agent workflows, help drive more revenue, and most importantly, impress customers.”

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