Jumeirah Group pioneers mobile check-in solution in the UAE

Jumeirah Group pioneers mobile check-in solution in the UAE

The tech solution allows guests to complete check-in prior to arrival on their mobile phone

Jumeirah Group has partnered with the Dubai Department of Economy and Tourism (DET) to introduce Jumeirah Mobile Check-In, an industry-first biometric and digital technology solution. 

The technology aims to deliver a seamless arrival experience and reduce check-in time by up to 10 minutes. 

The tech solution allows Jumeirah guests, who booked directly on or its mobile application, to upload all essential identification documentation within 48 hours before their stay. 

The process includes an industry-first verification step where guests take a selfie from their mobile phone and upload this image to complete the check-in process. A digital or physical key, subject to guest preference, is then received upon arrival. 


In accordance with best practices to ensure privacy and security, and subject to guest approval, the service further uses guest identity to customise and create personalised experiences both on and off property.

The contactless check-in solution integrates Jumeirah Hotels and Resorts’ ecosystem with UAE Government-approved security protocols, providing guests with a safe and secure check-in option.

Jumeirah Group chief operating officer Thomas B Meier commented: “Placing the guest at the heart of all we do is a top priority for Jumeirah Group, and we are always looking at new and innovative solutions to further enhance and personalise our hospitality experience. Jumeirah Mobile Check-In delivers on our promise of 'Stay Different', providing our guests with a secure, quick and easy check-in process, in addition to simplifying future reservations and facilitating payment processes.”

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Dubai Department of Economy and Tourism director of the Hospitality Affairs Department, Business and Registration Licensing Sector, Sheikha Ebrahim AlMutawa added: “We understand that time is precious for our visitors and are constantly exploring ways to make their travel experience in Dubai as seamless as possible by pushing the boundaries of innovation. 

"This novel mobile check-in facility launched by Jumeirah Group promises an unrivalled experience for global travellers, further highlighting Dubai’s position as a must-visit destination.”

Currently in operation at Burj Al Arab Jumeirah, Jumeirah Beach Hotel and Jumeirah Emirates Towers, Jumeirah Mobile Check-In will be rolled out across more of the group’s 13 hotels and resorts in the UAE this year.

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