Emirates airline to phase out paper boarding passes in Dubai

Emirates airline to phase out paper boarding passes in Dubai

Passengers departing Dubai will be required to use digital boarding passes from 15 May

As part of its efforts to offer customers more convenience and assurance, from today (15 May 2023), Emirates will require most passengers departing from Dubai to use a digital boarding pass instead of a printed paper one.

Passengers checking in at Terminal 3 will receive their mobile boarding pass via email or SMS and those who check in online can load their boarding pass into their Apple Wallet or Google Wallet, or retrieve their boarding pass on the Emirates App. 

The checked-in baggage receipt will also be emailed directly to passengers, and will be available in the Emirates App.

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This initiative will significantly reduce paper waste while offering a convenient and speedy digitised check-in experience for passengers departing Dubai. It also reduces the risk of lost or misplaced boarding passes, giving passengers peace of mind when travelling.

Passengers travelling with infants, unaccompanied minors, passengers requiring special assistance, those with flights on other airlines and all passengers travelling to the US will still require physical boarding passes.


If passengers do not have a mobile device, or are out of battery power, or experiencing a system glitch, message delivery delay or inability to access WIFI, the option to print a boarding pass is available by request at Emirates check-in counters. 

In addition to convenient check-in and itinerary management, passengers who use the Emirates app can also access digital menus in advance, and spend time curating a playlist of movies, TV shows and music playlists, which they can synchronise from their app when they board to save time.

Registered passengers can also navigate through Dubai International Airport by using the biometric machines or smart gates to go through various airport stations.

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