Emirates awarded Certified Autism Center Designation for Dubai check-in facilities

Employees underwent specialised training on autism and sensory awareness

Furthering Dubai's commitment to accessible travel, its national airline Emirates has achieved a Certified Autism Center Designation for all of its Dubai check-in facilities; this includes Emirates City Check-in, Cruise Check-in at Port Rashid and Dubai Harbour, and Emirates City Check-In in Ajman, in addition to the Emirates’ dedicated hub in Terminal 3 at Dubai International Airport (DXB).

The certification, awarded by the International Board of Credentialing and Continuing Education Standards (IBCCES), ensures that all Emirates facilities in Dubai have taken a significant step towards making travel more inclusive and accessible to neurodiverse customers, meeting criteria required for a comfortable  travel experiences. 

As part of the designation, Emirates employees at the various facilities underwent specialised training on autism and sensory awareness. Comprehensive facilities audits were conducted across the locations, measuring all sensory inputs in public areas, such as sound levels, lighting and potential sights and smells to develop sensory guides, empowering travellers to make informed decisions and choose the environment that best suits their needs and preferences. 

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This achievement builds on the recent recognition of Dubai International Airport as the first international airport to earn the designation from IBCCES and aligns with the Department of Economy and Tourism's (DET) vision of becoming the first Certified Autism Destination (CAD) in the Middle East.

IBCCES chairman of the Board said: "Checking in for a flight is one of the most stressful segments of the whole travel experience. With the completion of the facilities, audit and the addition of the new sensory guides, the check-in procedure will be more accommodating for people of determination, and especially those with sensory challenges.”

IBCCES also created AutismTravel.com, a free online resource for families that lists certified destinations and connects families to other resources and each other. 

For more information, visit www.emirates.com

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